Responsible Gambling

Managing Your Gameplay

At GoKong Casino, we want to ensure that you have an enjoyable experience while playing with us. To help you stay in control, we've put together a few tools and guidelines for responsible gaming.

Deposit Limits

You can set deposit limits on your account to restrict the amount of money you spend. This limit will be applied across all payment methods and games. If you need to increase or decrease this limit, please contact our customer support team with documentation verifying your identity and address.

Time-Outs and Self-Exclusion

If you feel that you're spending too much time playing or want to take a break from gaming altogether, you can set up a time-out on your account. This will temporarily lock out access to your account for the chosen period. If you need more comprehensive support, we recommend seeking help from organizations specializing in problem gambling.

Session Reminders and Loss Limits

We encourage you to stay mindful of your spending by setting reminders or limits on losses. While these features are not currently available on our platform, we're working to provide additional tools for responsible gaming in the future.

Linking Support Organizations

For those who may need more extensive support with managing their gameplay, we've linked Gambling Therapy – a resource providing advice and guidance for individuals struggling with problem gambling.

Identifying Signs of Problem Gaming

Recognizing early warning signs is crucial for maintaining a healthy relationship with gaming. If you experience any of the following, please consider taking action:

• Spending more money than intended
• Feeling anxious or stressed while playing
• Neglecting responsibilities or relationships due to gaming
• Continuing to play despite negative impacts on your life

Seeking Help

If you're concerned about your gaming habits or would like to discuss our responsible gaming features, please reach out to our customer support team. They'll be happy to provide guidance and recommendations tailored to your needs.

By taking proactive steps in managing your gameplay, you can enjoy the excitement of GoKong Casino while maintaining a balanced lifestyle.